Returns & Refunds
Your satisfaction is our top priority
Our Promise to You
- Every arrangement is crafted with the freshest, highest-quality blooms
- Flowers should stay fresh for 5-7 days with proper care
- If you're not delighted, we'll replace or refund – no questions asked
- We photograph every delivery for quality assurance
When We'll Issue a Refund
- Flowers arrive damaged or wilted
- Order significantly differs from what was purchased
- Delivery was not made on the scheduled date without prior notice
- Quality does not meet our premium standards
Please note: Due to the perishable nature of flowers, we ask that you contact us within 24 hours of delivery with photos of any issues.
How to Request a Refund
1
Contact Us
Reach out within 24 hours of delivery
2
Share Photos
Send clear photos of the issue
3
We Review
Our team assesses within 2 hours
4
Resolution
Replacement or refund processed
Non-Refundable Situations
- Change of mind after delivery (blooms are perishable)
- Recipient not available and re-delivery required
- Incorrect delivery address provided by customer
- Natural variations in flower color or bloom size (nature's beauty!)
Need Help with a Return?
Our customer care team is here to ensure your complete satisfaction.
Call Us: +254 719 321 428