Frequently Asked Questions

Answers about ordering flowers, delivery, payment, subscriptions, and support.

Care

How can I make fresh flowers last longer?

Trim stems, change water every 1-2 days, keep flowers away from direct heat/sunlight, and follow our care guide.

Do you offer same-day flower delivery in Nairobi?

Yes, same-day delivery is available for qualifying orders placed before daily cutoff times.

Which areas do you deliver to?

We deliver across Nairobi and selected surrounding areas. Delivery fees are calculated at checkout based on your location.

How do I order flowers online in Nairobi?

Browse our shop, choose arrangement size and add-ons, then checkout with your delivery details and preferred payment method.

Can I customize a bouquet or request a bespoke arrangement?

Yes. Use our custom request option or contact our team with your preferred flowers, colors, occasion, and budget.

Can I pay with M-Pesa?

Yes. We support M-Pesa STK push. Tap Pay Now, confirm on your phone, and payment status updates automatically.

Do you provide invoice and receipt downloads?

Yes. Unpaid orders can download invoices and paid orders can download receipts from order confirmation and customer portal pages.

How do flower subscriptions work?

Choose a plan, set your preferred frequency, and manage deliveries from your customer dashboard. You can update plans anytime.

Our team can help with same-day delivery, event flowers, and custom arrangements.

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